Reclamations

The warranty period of the commercial guarantee is 30 (thirty) days from the date of buying the article and it is valid only throughout the territory of Republic of Bulgaria. The guarantee covers only production defects in which the problem is not а result of improper operation the footwear. Such defects are cracked upper material (not injuring the upper layer), cloven outsoles, torn stitches in the front part of the shoe, damaged zippers. The period for repairing a removable defect is 30 days.

Do not wash your shoe in the washing machine and do not treat them with bleach! In a wet and humid weather is possible some styles to leak, if there is no indication sign “waterproof “ or ” Gur Tex”. It is recommended after their purchase to be treated with impregnating agent. When for the lining of the shoe is used leather it is possible dyeing of the legs. Regardless of the commercial guarantee, the seller is responsible in case of any discrepancy between consumer goods and contract for sale, under the guarantee of art. 112-115 of the LCP. The guarantee is provided by "Djordans" EOOD. Plovdiv, ul. Knyaz Bogoridi1.Claims may be filed in the store the article has been bought.

Claims in the online store may be filed by filling the form for claims or by e-mail, but accompanied by a photo.

Please send us the claims cleaned!!!