Refund policy
You may return a purchased product within 30 days of the date you receive it. To be eligible for a return, the product must be in the same condition as when it was received—unused, with all original tags, accessories, and packaging intact. You must also provide proof of purchase or your order number.
How do I request a return?
You can request a return directly from your customer account on our website. Log in to your account, open the relevant order, and select the product you wish to return. During the return request, you will be able to specify the reason for the return. Once your request has been reviewed, our team will provide you with further instructions. If a refund to a bank account is required, our team will contact you to obtain the necessary details.
Return Address
Head Office
Karayamach Area, Erato Business Park
Haskovo, Bulgaria
Damaged or Incorrect Items
Please inspect your order as soon as it is delivered. If you receive a defective, damaged, or incorrect item, please contact us as soon as possible so we can investigate the issue and provide an appropriate solution.
Non-Returnable Items
Products that show signs of use, have been damaged by the customer, or are returned without their original packaging and tags are not eligible for return. Custom-made or personalized products are also non-returnable.
Product Exchanges
If you need a different size or model, you may return the product you received and place a new order for the desired item. If you have any questions regarding size or model exchanges, please contact our customer support team.
Refunds
Once we receive and inspect your returned product, we will notify you of the outcome of your return request. If your return is approved, the refund will be issued using the original payment method or, where applicable, to the bank account provided by the customer. Refunds are typically processed within 10 business days after the return has been approved.
If you have not received your refund after this period, please contact us.